Grant Morris, Walker Chevrolet’s service manager, scribbled some figures on his note pad and then made the announcement.
“We have 191 years of experience in the shop,” Morris said, after tallying his service staff’s combined years of experience. “That’s between the eight mechanics we have and the shop foreman.”
That’s nearly two centuries of automotive service knowledge under one roof at Walker Chevrolet in Nitro. The dealership is just off the Nitro exit of Interstate 64.
Members of the Walker Chevrolet service staff have earned various levels of General Motors certification.
“We’ve got three master-level General Motors technicians and we have one of the only Gold- Certified (technicians) in the state,” Morris said. “We also have three Corvette-certified mechanics, 100 percent.”
Christopher Campbell is the Gold-Certified GM technician.
“He’s not only got all his ASEs and all the training through General Motors, but he also passed a test at a General Motors learning facility to demonstrate his capabilities,” Morris said.
Walker Chevrolet’s service technicians undergo constant training to stay current on GM products.
“There’s online training, and they are actually in class. We’ve actually got a technician at a training school in Charlotte this week.”
The trained and certified technicians at Walker Chevrolet are capable of working on just about make and model of vehicle, not just GM products.
“If it’s got wheels on it, we can usually figure out something.”
The Walker Chevrolet service staff has the knowledge and experience to maintain today’s high-tech GM vehicles.
“We’ve progressed from mechanical to almost an electrical computer that has wheels,” Morris said.
And Walker Chevrolet has all the latest diagnostic tools and equipment to keep vehicles running smoothly and reliably.
“We utilize the latest and greatest; we’ve got all the best tools, and we have the individuals that are trained on how to use them so we can fix it right the first time.”
Walker Chevrolet owner Gene Walker said Morris is highly qualified and experienced to lead the service department.
“Grant actually went to the NADA Dealer Academy, and he’s well qualified above and beyond service manager,” Walker said.
Morris grew up in the business.
“My father owned truck dealerships, so I started off as a 4-year-old washing truck tires,” he said. “It’s 30-some years now that I’ve been around it.”
Walker Chevrolet’s service department puts customer service front and center. There are loaner cars available, and a courtesy van can take customers home or to work while their vehicles are being serviced and then pick them up again. A courtesy wash is also available, if requested.
“We also have early drop-off hours; we start at 7 in the morning, and we have late hours on Tuesday until 7 o’clock. We can accommodate everybody’s schedule,” Morris said.
There’s still plenty of summer left, and Morris said those who have yet to embark on their vacations should pay attention to their vehicles before heading out on the road.
“The easiest thing is, we have a summer checkup. The things that can make a vacation unpleasant — air conditioning not working, a tire that goes flat or a vehicle that won’t start. A little bit of preventive maintenance is worth a lot in the long run.”
Customers can make service appointments in person, on the phone or online.
“And we take walk-ins; we’ll work you in if it’s in any way possible,” Walker said.
Walker said he’s proud of his service department, which has been upgraded to General Motors specifications.
“They do a great job and get very few complaints. We try to do everything that’s convenient for the customer,” Walker said.
For more information about Walker Chevrolet, call 304-769-9902 or visit www.walkerchevroletwv.com